SHIPPING & POSTAGE INFORMATION

Option 1: Recommended – DHL Express worldwide postage to any country including USA and UK at a Flat Rate $18.50 USD with a 7-12 day delivery time.

Option 2: Alternatively we offer cheaper Registered Post option with a Flat Rate $12 USD however, it a slower 4-6 week delivery time.

NOTE: This is a flat rate cost no matter if you buy one product or several, so its well worth bundling products to take advantage of our flat rate options.

Remember you dont need a prescription to purchase from us, so this also saves you $$$ on all brand name pet meds.

If for some reason we are unable to dispatch your order within two working days of receipt of your order Pets Megastore will contact you so that we may make alternative arrangements.

DHL is our choice of postage companies. They provide a quality worldwide registered door to door postage service with tracking, that we have found to be a very reliable for a long period of time.

We post pet medication worldwide. UK, USA right up to Russia or where ever you may be, Mega Pet Supplies combined with Australia post can deliver your products to you in timely and professional manner.

IMPORTANT DELIVERY INFORMATION: Due to COVID-19 we are still experiencing lengthy delivery times on our cheaper Registered Post option of up to 4-6 weeks. As a result, we strongly recommend selecting our DHL Express post option at checkout which provides a much faster delivery time at approximately 7-12 days.

Our pet medications and other pet products are sourced from within Australia and the United States to bring you great savings. All products are genuine, labelled in English and have the longest expiry dates currently available.

When you know and love a brand of flea, tick or worming product, it’s important to get what you expected. This is our promise to you.

The exact brand you ordered, from the same manufacturer, with the same ingredients and at the same dosage. The same as what you would buy from your vet, 100% genuine, no imitations guaranteed.

PAYMENT & RETURN INFORMATION

Will I be billed in United States dollars and is you store safe for me to use my credit card?

Answer: All our store products are priced in USD. Your credit card will be debited the equivalent of your own local currency at the current exchange rate. Your invoice which will arrive with your goods will be in USD.

Mega Pet Suppplies uses Secure Sockets Layer (SSL) encryption technology and certified safe for internet trading.

Your card details are not stored by Mega Pet Suppplies in any form. This is our protective measure for both the customer and Mega Pet Suppplies against fraud and theft.

If you receive and incorrect product as opposed to what was ordered, Mega Pet Supplies will cover the costs associated with the product return and correct product re delivery.

Return shipping charges are the responsibility of the customer.

We must be notified within 14 days of your order being received. Again, If an incorrect order is received due to our error, a full refund including shipping will be received.

YES – If you decide to cancel the order before dispatch you will receive a full refund less a 2.5% transaction fee. Orders cannot be cancelled after dispatch and the general return policy will apply should you desire to return a product once received.

We can amend your order if you require a product adjustment prior to dispatch only.